Why Knowing the Numbers Matters
Rwanda is one of Africa’s safest destinations, but accidents, health issues, or lost documents can still happen. Storing the correct emergency contacts—police, medical, fire, and social support—helps you respond quickly whether you’re trekking in Volcanoes National Park or exploring Kigali’s nightlife.
Core Emergency Numbers in Rwanda
| Service | Number | Details |
|---|---|---|
| National Emergency / Police | 112 | Primary hotline for crimes, safety threats, lost documents, or when you’re unsure which service to request. Operates 24/7 nationwide. |
| Traffic Accidents | 113 | Rwanda National Police traffic unit; report road incidents, breakdowns, or moto accidents. |
| Fire & Rescue | 111 | Kigali Fire Brigade and regional partners. Use for fires, fuel spills, or rescue assistance. |
| Ambulance / SAMU | 912 | Government emergency medical service (Service d’Aide Médicale Urgente). Dispatches ambulances across Kigali and major towns. |
| Gender-Based Violence & Child Protection | 116 | Toll-free hotline offering counseling, safe transport, and police coordination. |
| Tourist Information (RDB) | +250 788 313 222 | Rwanda Development Board visitor line for lost items, wildlife permits, and travel guidance. |
Dial these numbers directly inside Rwanda—no +250 prefix required.
Specialized Hotlines & Support Services
- Immigration Hotline: +250 788 383 000 (for visa or passport emergencies).
- Kigali International Airport Police: +250 788 305 461.
- Medical Facilities: King Faisal Hospital (+250 788 307 561), Rwanda Military Hospital (+250 788 306 706), and regional referral hospitals operate 24/7 emergency rooms.
- Embassies & Consulates: Keep your embassy’s after-hours number saved; many share duty lines with Nairobi or Addis Ababa.
How to Call for Help Effectively
- Stay calm and speak clearly in English, French, or Kinyarwanda.
- Describe the location using street names, landmarks, or plus codes (found in Google Maps). Kigali uses a grid system (e.g., KG 7 Ave) that responders recognize.
- Explain the emergency type (medical, fire, theft, traffic) so the dispatcher alerts the right team.
- Share contact details. Provide your Rwandan number or hotel front desk line so responders can follow up.
- Do not hang up until the operator confirms they have all necessary information.
Traveler & Expat Tips
- Save the key numbers (112, 111, 113, 912, 116) in your phone and on paper.
- Ask your hotel or tour operator for local security contacts—many lodges have direct radio links to park rangers.
- Use a local SIM (MTN or Airtel) for reliable coverage, especially on road trips or treks.
- Carry your passport, visa copy, and insurance card (or digital versions) for quick verification.
- For remote adventures, inform park rangers of your itinerary and check in upon return.
- Consider travel insurance that covers emergency evacuation; helicopters are available but costly without coverage.
Frequently Asked Questions
Do emergency operators speak English?
Yes. Dispatchers usually speak Kinyarwanda, English, and often French.
Can I call 112 from a foreign SIM?
Yes, as long as it’s connected to a Rwandan network. Emergency calls are free.
What if the issue is minor, like a lost wallet?
Dial 112 or visit the nearest police station. They’ll issue a report for insurance or embassy purposes.
How do I report wildlife incidents?
Contact the Rwanda Development Board (+250 788 313 222) or park reception. For active danger, call 112 and mention the park/location.
Do I dial +250 before the emergency number?
No. Within Rwanda, dial the short code directly.
Is there a separate ambulance number for private hospitals?
Private clinics often operate their own ambulances; ask for their direct line during check-in. For urgent needs, call 912 (SAMU) first.
Storing these numbers before your trip ensures quick, confident action—whether you’re navigating Kigali traffic or trekking with mountain gorillas.
